At Yeseeclub, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the following policy details.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • Condition: Unused, unwashed, and in its original packaging with tags attached.
  • Timeframe: Returned within [Insert Timeframe, e.g., 30 days] of the delivery date.

Non-Returnable Items:

  • Final sale items
  • Gift cards
  • Personalized or custom-made items

If you are unsure whether your item qualifies, please contact us at [Insert Contact Email].

2. Initiating a Return or Exchange

To start the process:

  1. Contact our customer service team at [Insert Contact Email] or [Insert Phone Number].
  2. Provide your order number and a brief explanation of the reason for the return or exchange.
  3. Wait for confirmation and instructions on how to proceed.

3. Return Shipping

Domestic Returns:

  • We provide a prepaid return label for eligible domestic orders. The cost of the return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., incorrect or defective item).

International Returns:

  • Customers are responsible for return shipping costs for international orders. We recommend using a trackable shipping service.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within [Insert Timeframe, e.g., 7-10 business days].

Please Note:

  • Original shipping costs are non-refundable.
  • If you received a promotional discount, the refund will reflect the discounted amount.

5. Exchanges

If you need a different size, color, or product:

  • Contact us to confirm the availability of the replacement item.
  • Once your return is processed, the new item will be shipped to you.

Expedited Exchanges: You can place a new order for the desired item while we process your return. Contact us for assistance.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [Insert Timeframe, e.g., 7 days] of delivery. We will arrange for a replacement or refund at no additional cost.

Thank you for shopping with Yeseeclub. We value your satisfaction and are here to ensure a seamless returns and exchanges experience!