Welcome to the Yeseeclub FAQ page! Below, you’ll find answers to some of the most common questions about our store, products, and policies. If you don’t see your question here, feel free to contact us at info@yeseeclub.com

Ordering

Q: How do I place an order? A: Simply browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: Can I modify or cancel my order after it’s placed? A: Orders can be modified or canceled within 12 hours of placing them. Contact us immediately at if you need assistance at info@yeseeclub.com

Q: What payment methods do you accept? A: We accept major credit cards, PayPal, Apple , Google Pay

Shipping

Q: How long does shipping take? A: Shipping times vary based on your location and selected shipping method. Typically:

  • Domestic: Timeframe, e.g., 5-7 business days
  • International: Timeframe, e.g., 10-20 business days

Q: How can I track my order? A: Once your order ships, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.

Q: Do you ship internationally? A: Yes, we ship to select countries. Please refer to our [Shipping & Delivery Policy] for more details.

Returns & Exchanges

Q: What is your return policy? A: Items can be returned within Timeframe 7 day of delivery, provided they are unused and in their original packaging. Please visit our [Returns & Exchanges Policy] for full details.

Q: How do I initiate a return or exchange? A: Contact our customer service team at info@yeseeclub.com to begin the process. Provide your order number and reason for the return or exchange.

Q: How long does it take to process a refund? A: Refunds are processed within Timeframe 7-10 business days after we receive and inspect your return.

Products

Q: How do I know which size to order? A: Refer to our detailed Size Guide available on the product pages. If you’re still unsure, feel free to contact us for advice.

Q: Can I request custom or personalized items? A: Currently, we do not offer custom or personalized items. However, stay tuned for future updates!

Account & Membership

Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy faster checkouts.

Q: How do I reset my account password? A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

6. Promotions & Discounts

Q: Do you offer discounts or promotions? A: Yes, we occasionally run promotions and offer discounts. Subscribe to our newsletter to stay updated.

Q: Can I use multiple discount codes on one order? A: No, only one discount code can be applied per order.